1. Information We Collect

When you use our website, submit forms, or interact with our services, we may collect the following personal information:

Contact information: name, email address, phone number, and zip code
Inquiry details: vehicle year, e-bike preferences, and messages you submit through our forms
Usage data: pages visited, time spent on site, and interaction patterns collected through optional analytics tools after you accept analytics cookies
Device information: browser type, operating system, and IP address

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer support
Process Replace Your Ride program applications
Send you updates about our services if you join our waitlist
Improve our website and services through optional analytics that you choose to enable
Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

Service providers: email delivery (Resend), hosting (Vercel), database services (Supabase), error monitoring (Sentry), and payment processing (Stripe) that help us operate our website
Analytics providers: Google Analytics and Meta (Facebook) Pixel for website usage analysis
Government programs: if you apply for the Replace Your Ride program, relevant information may be shared with program administrators as required

4. Cookies and Tracking

Our website can use cookies and similar technologies to analyze traffic and improve your experience, but optional analytics and marketing tags are loaded only after you accept them. These tools include:

Google Analytics: measures website traffic and usage patterns
Google Tag Manager: manages analytics and marketing tags
Meta (Facebook) Pixel: measures advertising effectiveness

You can accept or decline optional analytics through our cookie consent banner, and you can also clear browser storage to reset your preference later.

5. Data Retention

We keep lead and inquiry submissions only as long as needed to respond to you, operate our services, comply with legal obligations, and maintain business records. Analytics data is retained according to the settings of the underlying analytics providers.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted connections (HTTPS), secure database storage, and access controls for our administrative systems.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your data
Opt out of marketing communications
Request that we do not sell your personal information (California residents under CCPA)

To exercise these rights, contact us at 3Ktogo@gmail.com.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this privacy policy, contact us at:

3KtoGO Transport and E-Bike Service
Costa Mesa, CA 92627
Email: 3Ktogo@gmail.com
Phone: (760) 333-0207

Privacy Policy